US US20260236534A1
Generating profiles that consolidate tenant data with interaction and transaction records from heterogeneous data sources in real time. Executing AI agents including an orchestration agent that orchestrates other agents. Providing a model interface layer that securely connects to an external machine learning model of a third-party agent while enforcing data governance rules, wherein the machine learning model can securely access customer data from the profiles of the multi-tenant platform under context-aware policies. Providing secure access to data from the profiles to the model through the model interface layer without exporting the data into a separate repository, such that the model processes live enterprise data in place. Receiving a predictive output derived from the exported data. Updating a profile by writing the predictive output as a new attribute of that profile, thereby enriching the profile with machine-generated insights in real time to create an enriched profile.
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